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The Kiosk system supports the configuration by which the "FROM" address = for communications can be a school district email address. The = problem this causes is that certain technical set up requirements are neces= sary to ensure that email is delivered properly.
1. It is highly recommended that you use = a valid "From" address for any email configuration set up. Eith= er a special mailbox used for this purpose, a treasurer's email address, pa= yroll clerks email address, or even a service desk email address. &nb= sp;The reason a valid "From" address is so important is because that is the= only way that the district can know if there is an issue with a wrong emai= l address (due to a bounce) or other configuration issue that needs attenti= on. Also, users are in a habit of replying to messages and woul= d expect service in the event of a problem or concerns.
2. Once you have determined the "From" ad= dress, you must work with your Domain Name Service (DNS) provider to create= a Sender Policy Framework (SPF) record. = If you do not know who manages the DNS for the domain of the "From" address= , please work with the technical staff at the ITC to assist in determining = this. Without this step, it is likely that messages will be rej= ected or marked as spam. The SPF record needs to point to the I= P address of the MC mail server. That IP address is 208.108.245.26.&n= bsp; Your technical staff can use this web site to generate an SPF r= ecord (https://www.spfwizard.net/) and then it can be added to t= he DNS for the domain of the "From" address. It is also possible that= you may need to "Whitelist" 208.108.245.26 as a sender in certain email se= rvice configurations.
These two steps will prevent any issues r= elated to E-Mail in Kiosk.
3. The Kiosk Mail server does not CURRENT= LY support DMARC/DKIM although that may be supported in the future.
What are the steps to chang= e an employee's email address?
Before completing the steps below, make sure the employee can log into K= iosk with their current email address and password. If employee does not re= member their password, reset the employee's password and have the employee = login with the temporary password. Logging in with a temporary passwo= rd will force the employee to set a new password. Once that is comple= te follow the steps below.
Update USPS with the new email address.= p>
Have employee log into Kiosk with old ema= il address and current password.
Employee will be prompted with new email = address in drop down box.
Employee needs to click on the Login butt= on.
Once employee has successfully logged int= o Kiosk, from the point forward the employee will log into Kiosk with new e= mail address.
I have a district who is ch= anging email addresses for all staff does each emplyoee need to login to ch= ange the email address?
The ITC Kiosk Administrator has the ability to mass update email address= es. A csv file with the employee id, old email address and new email = address can be used to mass update all emails for a district.
What does it mean when you see De= fault Approver in the work-flow icon column?
It means that the request did not mat= ch the criteria of any leave approval work-flow defined for the District.= span> The request will default to the immediate supervisor (fr= om the employee's job record) for approval.
Why is the leave balances on the = Staff Leave Analysis report different from USPS?
The balances on the Staff Leave Analy= sis report are updated when the employee logs into Kiosk and Kiosk receives= the new balances from USPS.
What do I need to do if I w= ant to integrate Kiosk and Aesop?
The first step is to contact Aesop and let them know you would like to i= ntegrate with Kiosk. You will sign a Data Release Agreement with Aeso= p and then configuration can begin with Aesop to integrate with Kiosk. &nbs= p;Once the configuration is complete with Aesop, information will be sent t= o Kiosk staff to configure and sync data.
Do I need to add a new empl= oyee in Kiosk and Aesop?
Add your new employee into USPS, making sure the employee has an active = job, email address, phone number, building IRN and supervisor. Once a= ll of that information is in USPS, register the employee in Kiosk. A = nightly job will run which will send the employee information to Aesop. Onc= e the employee is in Aesop you will want to login to Aesop and change the e= mployee type and verify the start and end times are correct.
I cancelled my leave in Kiosk why= did the cancellation not get sent to Aesop?
When a leave is cancelled in Kiosk that leave cancellation is not sent t= o Aesop until the leave cancellation has been approved in Kiosk either by t= he supervisor or leave administrator. Once the cancellation has been = approved that cancellation will be sent to Aesop to cancel the request on t= he Aesop side.
Why didn't my multiple day = request not go over to Aesop?
When a request has been entered in Kiosk and the request does not flow t= o Aesop, the first thing to check is the total number of days being request= ed. Leave requests must be created with the total number of days not = to exceed 9 days. A leave request that is more than 9 days cannot be sent v= ia the Aesop webservice.
If an employee changes emai= l addresses, phone numbers or building do I just update the information in = USPS?
If the email address, building or phone number change for the employee t= hose changes must be made in USPS which will update Kiosk and also those ch= anges need to be made within Aesop.
My state certificate is not= displaying in IPDP?
Your state certificate ID must be entered into USPS. Once it has b= een entered into USPS, you need to login to Kiosk. Once Kiosk has bee= n updated with your state certificate ID your certificate information will = be uploaded into IPDP. The certificate information is updated weekly = on Monday with a file that is FTP'd from ODE.